Implementing Effective Phone and Data Solutions for Branch Offices

Large branch offices are not the center of big corporations anymore. In fact, businesses are increasingly opening branch offices in new locations to expand their market base and capitalize on the available markets that are underserved by the services that these businesses offer. It can start with a salesperson in Kansas who starts producing. In the past, the overhead that comes with opening an office meant that the salesperson had to start building sales first. Modern technologies such as Session Initiation Protocol (the industry VoIP standard) and Unified Communications can create a technological infrastructure that turns the home number or mobile number of that salesperson into an extension of the business' phone network. Once the business brings other staff on board, that capability extends to them and the branch office is born before a lease is signed.

This is not limited to the United States, but encompasses the world seamlessly. This is called infinitely scalable technology, and it means that no limits exist to the number of virtual extensions, or remote offices that a business can create. An increasing number of talented professionals in various industries have home offices as well, such as sales, technical services, and business operations. These industries will oftentimes have facilities for additional personnel, and with the right solution, this location eventually becomes the producing branch office before any real cost is incurred, allowing businesses to expand at virtually any rate, with little cost, and no heavy commitment of resources. Would you not want operations in every state of the union, if you could?

Once on this path, it is vital that the technology platform allow for seamless integration, meaning that the main office and the branch offices are, from the standpoint of the communications solution, one unified system with the ability to route a call to an extension anywhere within the system over the VoIP system - at no calling charge. Reliability is another key factor and Unified Communications benefits from a robust peer-to-peer system that can tap into cloud-based business tools (such as CRM and workforce platforms) for enhanced capabilities while eliminating potential points of failure. If your main office goes offline, your personal smartphone can put you right back in the game and your branch assets continue to work. This includes full data backup and security using the most up to date methodologies.



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