1300 Numbers and 1800 Numbers: Frequently Asked Questions

Before purchasing your own 1300 numbers and 1800 numbers you should consider the following frequently asked questions.

What is the difference between the two?

First of all please note that both of these services will incur a per minute rate charge. Typically these charges are classified as local, national and mobile rates.

The difference is that for a 1300 number you will receive 15 minutes worth of free local calls, as long as the service is diverted to your land line.

There are no free minutes on the other call types. For an 1800 number there are no free minutes at all regardless of the call type.

For the caller, 1300 numbers are charged at the cost of a local call. It is a free call when they dial an 1800 number from a land line.

Calling the toll free numbers from a mobile will incur per minute charge from your mobile carrier.

How much does it cost?

The rates will vary between different providers. Most charge a monthly fee, some don't. It is a very competitive market. If you are after the cheapest rates possible then shop around.

What to look out for?

Make sure you check for flag falls and connection fees. The other thing to check for is contracts. Check for rules such as, if you need 60 days written notice before you can cancel.

You don't want to get stuck in the situation where you are not happy with the service but cannot get out of it.

Check for good customer service. When you want a problem solved you need to be able to contact someone to fix the problem straight away. Call the carrier to see if they pick up the phone.

The other thing to check for is the features that come along with the service.

What kind of call routing options can the carrier provide?



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