Let a Virtual Phone System Simplify Your Business

A virtual phone system is one that callers connect to when dialing a specialized number purchased through a virtual phone service provider. It consists of a variety of features and upgrades to traditional phone services, and you don't have worry about managing any extra technology or software to have an extensive phone system in place for your small business.

If you currently feel attached to your cell phone because it's your main business number, or you end up staying late at the office so you won't miss an important call, it's time to upgrade from your traditional service to one that can help simplify your business. Below are some features commonly included in a virtual phone system.

Call Forwarding

With call forwarding, the system will accept the call and then forward it to the number you specify. You can have your calls forwarded to your cell phone, your home office line, or to other employees within your business. Combined with other features such as call screening and call searching, you are guaranteed to never miss a call that you want to accept. With call screening, the virtual phone system will show you who the caller is on the other end. You can choose to answer or let it ring through to voicemail.

In order to never miss a call, you can have your calls forwarded to multiple numbers, also known as call searching or call hunting. When the phone system forwards your business calls, it will ring through to multiple lines to find you. By taking advantage of different features, you will never miss an important client or call.

Voice Mail to Email

This feature takes your voicemails and converts them to text and audio files that are then sent to your email inbox. If you're unable to answer your phone during a business meeting or because you're speaking on another line, you can still check your emails and not miss your messages. With many mobile phones having applications for email, you can be attending a business meeting while checking your voicemails. This helps you multitask and run your business more efficiently.

Another benefit to voicemail to email is that you can archive your messages for future reference. If your business relies heavily on sales, having saved voicemails in your email box can help your business should a problem arise with a client.

Auto Attendants

This is a great feature if your business experiences medium to high call volumes. Instead of having an employee answer and route all calls, the virtual phone system will use an auto attendant to answer the line and direct your caller with how to proceed. You can record your own message or have a professionally recorded message greet your callers. The auto attendant can also put clients on hold with music or direct them to push certain numbers to reach employees or certain departments within your business.

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