Phone Etiquette 101
We are living in a time when telephones or mobiles are a constant presence in our lives. With the speed of technological developments in home appliances, there is rarely a moment in most people's daily lives when they are not contactable by phone. We are walking a relentless social treadmill from the moment we wake up to the moment we go to sleep.
How many times has a text message been misinterpreted by a friend or loved one? How many times have you answered the phone in a huff because you were in the middle of something? How many of us answer our phones when actually we should let it ring out?
To help negotiate our way through these social challenges presented by our constant phone usage, take a look at this guide to telephone etiquette. Here are some simple ways you can avoid being rude or misunderstood on the phone.
This guide can be broken up into two categories; work and social phone etiquette.
Work:
Phone calls at the work place should always be answered as soon as you can manage it. There is nothing more frustrating than not being able to get through to a business or company. Even being put on hold is preferable; at least you know someone has acknowledged your call.
Ensure your name and the name of the business is mentioned when you pick up the phone.
If you are putting someone on hold, it is polite to ask if this if all right. If you put someone on hold for a long time, it is polite to check in with them and offer if they would prefer to call back.
Speak clearly and with confidence. This will help your caller understand you better and have confidence in your ability.
Always be polite. A business phone conversation should result in rudeness or bad language. If the caller is being rude or speaking to you in a manner you find unacceptable, put them on hold and speak to your superior for assistance.
Social:
Don't use text messages for important or sensitive information. This will prevent you from being misunderstood or unsure if the message was received.
Don't answer the phone if your hands are full or if you are in the middle of a transaction at a shop, or driving a car.
Don't answer the phone in the middle of a conversation. If you need to answer the call, then ask the permission of your company if they mind if you take the call.
If you are in the middle of a physical task or important task do not take a call. This will lead to your tone being breathless or irritable.
Always answer your phone in a pleasant tone, and try and say your name when you answer. This lets the caller know they have the reached the right person and that you are ready for a conversation.
Turn your phone off or switch onto the silent setting in situations such as the movies or a play, in the classroom or lecture hall, at a work meeting or when in a restaurant. A phone ringing is inappropriate and inconsiderate in any of these settings.
Article Source: http://EzineArticles.com/?expert=Malcolm_Bill
How many times has a text message been misinterpreted by a friend or loved one? How many times have you answered the phone in a huff because you were in the middle of something? How many of us answer our phones when actually we should let it ring out?
To help negotiate our way through these social challenges presented by our constant phone usage, take a look at this guide to telephone etiquette. Here are some simple ways you can avoid being rude or misunderstood on the phone.
This guide can be broken up into two categories; work and social phone etiquette.
Work:
Phone calls at the work place should always be answered as soon as you can manage it. There is nothing more frustrating than not being able to get through to a business or company. Even being put on hold is preferable; at least you know someone has acknowledged your call.
Ensure your name and the name of the business is mentioned when you pick up the phone.
If you are putting someone on hold, it is polite to ask if this if all right. If you put someone on hold for a long time, it is polite to check in with them and offer if they would prefer to call back.
Speak clearly and with confidence. This will help your caller understand you better and have confidence in your ability.
Always be polite. A business phone conversation should result in rudeness or bad language. If the caller is being rude or speaking to you in a manner you find unacceptable, put them on hold and speak to your superior for assistance.
Social:
Don't use text messages for important or sensitive information. This will prevent you from being misunderstood or unsure if the message was received.
Don't answer the phone if your hands are full or if you are in the middle of a transaction at a shop, or driving a car.
Don't answer the phone in the middle of a conversation. If you need to answer the call, then ask the permission of your company if they mind if you take the call.
If you are in the middle of a physical task or important task do not take a call. This will lead to your tone being breathless or irritable.
Always answer your phone in a pleasant tone, and try and say your name when you answer. This lets the caller know they have the reached the right person and that you are ready for a conversation.
Turn your phone off or switch onto the silent setting in situations such as the movies or a play, in the classroom or lecture hall, at a work meeting or when in a restaurant. A phone ringing is inappropriate and inconsiderate in any of these settings.
Article Source: http://EzineArticles.com/?expert=Malcolm_Bill
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